Shipping & returns
How your BAE gets to you, and what happens if something goes wrong.
Where we ship
We ship to addresses in the United States.
Shipping cost
| Order total | Shipping |
|---|---|
| Under $39.99 | $6.95 flat rate |
| $39.99 and up | Free |
Got a free-shipping coupon? Add it at checkout and the free option appears. Sales tax is calculated at checkout where it applies.
When it ships
As soon as your order is on its way we’ll email you a tracking number, and you can check on it any time on Track my order. Seasonal drops and pre-orders ship on the date shown on the product.
Returns
Because our products are food, we can’t take back seasonings or sauces once they’ve shipped. But we want you to love your BAE, so if something’s wrong, we’ll make it right:
- Damaged, leaking or wrong item? Contact us within 30 days of delivery with your order number and a photo, and we’ll send a replacement or refund it.
- Missing package? Check the tracking link first, then Contact us and we’ll work with the carrier.
- Merch (T-shirts, charms)? Unworn items in their original condition can be returned within 30 days of delivery. Contact us to start a return; return shipping is on you unless we made a mistake.
Refunds go back to your original payment method once approved.
Changes and cancellations
Need to change your address or cancel? Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best.
Last updated November 2026.